We value each patient’s time and strive to maintain a smooth and respectful appointment flow. As both a clinician and the Owner of the practice, Dr. Contino balances direct patient care with essential administrative, supervisory, and operational responsibilities. Because of this dual role, there may be occasions when:

• A prior session requires additional clinical attention

• A patient presents with urgent needs that must be addressed before ending the appointment

• Administrative or supervisory duties require immediate action

These situations may result in Dr. Contino beginning an appointment later than scheduled. This is a normal part of clinical practice, particularly in a setting where patient care and safety are prioritized.

 

Commitment to Fairness

If a patient is seen later than their scheduled time, they will always receive their full, allotted session time unless they prefer a shortened session.

 

Patient Choice & Alternatives

We fully respect that some patients may not wish to wait. If a patient chooses not to wait:

• They may reschedule without penalty

• They may request referrals or resources in the community

• Staff will assist in providing appropriate alternatives

 

Our goal is to ensure every patient receives compassionate, high‑quality care while maintaining transparency about the realities of clinical scheduling.